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by Jun Marfori

Last October 18-19, 2017, CEGOS Asia Pacific and POWERinU collaborated on a People Manager training program for one of CEGOS’ global companies, Bombardier, a global company headquartered in Montreal, Canada. CEGOS, the largest Training company in Europe, has POWERinU Training and Consulting Philippines, Inc. as its Philippine partner, and both have collaborated on numerous occasions to deliver Learning and Development solutions to Philippines-based companies.

POWERinU’s Consultant Jun Marfori conducted a 2-day Manager Essentials Program at the Cebu city’s Asiatown IT Park office of Bombardier. Bombardier is the world’s leading manufacturer of both planes and trains; it has sizable Administration offices in Cebu. A global company with 69,500 employees all over the world, the Entity delivers but also looks ahead, while also evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Together with the company’s vehicles and services, the employees – including the Cebu-based employees, are what make Bombardier a global leader in transportation.

The Program Aims for the 2-day program were:

As calibrated with Dave Bryan B. Latonio (Head, Finance Shared Service Center -Cebu) and Country HR Business Partner Stella Arbon-Ouano, prior to Day 1 delivery, many of the participants were “onboarding” as they were new to the people leader role, but already have a large span of control, leading anywhere from 6-20 direct reports.

This discussion aligned with a key program objective which was to enhance the development of first time and first level managers and supervisors at BT (Bombardier Transportation) by creating and instilling congruent behaviors; by leveraging the BT Talent Champion toolbox and by embedding “BT way of working” in the organization through this essential target attendee group. As this is seen as a key global initiative, parallel runs have just concluded, or are ongoing, or planned soon, across the other BT global sites.

Day 1 covered: 1) The Role of the manager and Context for programme; 2) Management Styles; 3) Role clarity and prioritisation; 4) Effective delegation

This was succeeded on Day 2 by the following key discussion and workshop topics: 1) Performance Management; 2) Feedback & Coaching; 3) People Development’ 4) Managing Difficult Situations.

While using the corporate Bombardier Talent Management resource and repository, BT Talent, the workshop design also included a number of group discussions around Case Studies and real-life scenarios. Learning from both days were reinforced by the use of Learning Journals, wherein each of the attendees documented their key insights and lessons learned for each module / session. And the design utilized the principle of Learning Partners, so that each attendee had a shared accountability for self-learning and encouraging learning of the designated partner. This principle in action was encouraged to be sustained outside the 2-day training; and the application was premised on continued peer Coaching for mutual growth and accountability.

It was fulfilling to note that, after 2 days of training, it was observed in action and the classroom, by the trainer, that:

In addition, the attendees manifested that:

Before the conclusion of Day 2, Country Head of Finance Shared Service Center (Cebu) Dave Latonio reiterated the importance of adherence to the BT Performance Management process, the dedication to coaching / developing / leading people, resulting in sound performance, and attainment of personal KPIs and Entity objectives. Together with the HR Business Partner, and the Senior Finance Shared Service Leaders, Dave reiterated his support to the Supervisors and Team Leaders in the exercise of good people leadership skills. The session ended with the graduation photo session.

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